I hate being negative on this blog, but considering the events of my 23rd birthday I feel that it is appropriate to let everyone know how disappointing of an establishment Steam and Rye is.
Absolutely disappointed with my night out at Steam and Rye. I had pre-booked for a party of 16 for my 23rd birthday. We had a table for 8:30PM and got in with relative ease, everyone was seated and the food came, drinks ordered, etc.
The food was mediocre. It definitely wasn’t worth the £35 we paid. Our problems started when we were told our table was ready downstairs. Prior to coming, I had put down a £100 deposit for their Beamish Bonanza package: drinks, shots, props, doughnuts, etc. Sounded amazing on the website! Unfortunately, much to my surprise they had redeemed the £100 against the food bill instead!
We were not made aware of this, and we paid the full price of the meal including drinks we had ordered AND service charge. So how do we get told our £100 had been redeemed when we paid the full amount? My boyfriend and another friend’s boyfriend also paid by cash, which was mysteriously unaccounted for! We specifically told the waiter we had cash, and he said he would take the card payments first. He went around and took all the card payments, and the rest was £70 cash. Apparently because it wasn’t on the receipt, it didn’t count and apparently WE owed THEM money! How does that make any sense? There were witnesses who saw the cash being put on the table/the waiter taking it. Of course, the waiter had conveniently gone home when we asked them to talk to him about this.
We added all the card amounts and cash and it came up to over £800, but they kept trying to say that we only paid over £700 because the deposit was redeemed. NO IT WAS NOT. My friend calculated it, the waitress calculated it and then later tried to backtrack and say that she just saw the price my friend had given. Whatever.
Apparently, the only thing they could do was redeem the ‘missing’ £50 against the birthday package. I’m very annoyed because apparently they should have asked whether I wanted the deposit redeemed against the package or the dinner, when I specifically said on the phone the £100 was for the package. The waitress kept trying to say that it would have worked out the same, but how does that work when we paid service charge which was £99 and she tried to say that the deposit covered the service charge. But if we paid the service charge, we paid the full amount. Right?!
In the end, the ‘missing’ £50 was used to get a bottle of white wine and Prosecco. The night didn’t end too badly but considering everything that had happened before, it wasn’t that great. When the bill comes up over £800 for 16 people then I expect 5 star service. I did not receive that. The manager was extremely rude and kept raising his voice, even when we were trying to calmly explain we didn’t owe him anything and the cash situation.
I’ll admit the complimentary Five Dollar Shake I was given for my birthday was lovely, but I will definitely NOT be coming here again.
Again: awful staff who are all too happy take your money, but when you raise a complaint they will fight you on it. Shouting at your customers is not how you get them to come back.
My friends also encountered blatant racism upon arriving at Steam and Rye.
My first issue with Steam and Rye: ugly, blatant racism. There were two black guys in our party, the rest white. The white guys, myself included, were politely welcomed in, whereas the two black guys were treated with a general air of suspicion and asked if they were with the rest of the party. Not a great start, if I’m honest.
I managed to end the night on a drunk note, which is always better than on an angry one. Thank you to my wonderful boyfriend, best friend and friends for making my birthday marginally better. You’re all loved ❤